Submit 311 Complaints Online

Apartment complaints including heat/hot water, bed bugs, rodents, sewer backup, mold, water in basement, lead paint, electrical and other problems may be entered online via the City of New York 311 website.

311-entry

After your information is reported, you will receive an email with a service request number, date and time submitted, and a link for the service request details. The service request link contains the request number, creation date, request type, details, incident address, borough, status, last update, and next update due.

311-svclookup

Building-wide and individual apartment complaints may be entered.

Please note that heat and hot water complaints can also be addressed by requesting an independent boiler inspection.

Tenants have a right to request such an independent review, particularly in cases where the owner self-certifies or when inspections are conducted by plumbing contractors who regularly perform plumbing-related work on the property and, as such, are basically contractors loyal to the wishes of the owner.

boilerinspect101w85

bauer-chimneyliner