Apartment complaints including heat/hot water, bed bugs, rodents, sewer backup, mold, water in basement, lead paint, electrical and other problems may be entered online via the City of New York 311 website.
After your information is reported, you will receive an email with a service request number, date and time submitted, and a link for the service request details. The service request link contains the request number, creation date, request type, details, incident address, borough, status, last update, and next update due.
Building-wide and individual apartment complaints may be entered.
Please note that heat and hot water complaints can also be addressed by requesting an independent boiler inspection.
Tenants have a right to request such an independent review, particularly in cases where the owner self-certifies or when inspections are conducted by plumbing contractors who regularly perform plumbing-related work on the property and, as such, are basically contractors loyal to the wishes of the owner.
Although there was a Stop Work Order in effect at 102 West 86th Street, this did not stop Rick Eisenberg and company from building an exterior deck on the roof of the 2nd floor rear apartment and converting a window into a full-length french door resulting in a “change of use” (from roof to deck) and a “change in egress” (from window to door) in a landmark building, no less. Construction permit? Fuggetaboutit!
Although many complaints were filed with the DOB, and an inspector actually was able to view the deck as witnessed by a tenant in the building, the issue is closed on the DOB web site claiming they were “unable to gain access”. Hmmm…..Actually, it’s really astonishing to note the low ratio of complaints to violations in many of their buildings.
Meanwhile, here are some pics of the deck construction which was built by a small army at an amazing pace within five days between May 8th and May 13th, 2008:
This is the same building that recently converted two apartments on the top floor into one apartment so that it would no longer be governed under rent stabilization rules. Cute!
According to a NY Times article by Christopher Gray on January 2, 2000, Marcus Retter and his father-in-law, Charles Rosen a/k/a Chiel Rosenblatt, bought the 1890 Romananesque revival building at 101 West 85th Street, called the Brockholst, in 1956.
Although this was another building with a Stop Work Order, a complaint was filed on May 12, 2008 regarding an illegal renovation of apartment #4 on the 5th floor. Another surprise is the fact that there is no Complaint Disposition/Inspection History by the NYC DOB.
Meanwhile, Richard Eisenberg’s General Contractor, Eliot Gans, officially filed for a permit on June 18, 2008 to renovate apartment #5-4 as follows:
ALTERATION TYPE 2 – GEN.CONSTRUCTN.
RENOVATE APARTMENT REPLACE EXISTING FIXTURES IN EXISTING LOCS W/NEW ADD ONE HANFICAP ADAPTABLE BATHROOM INSTALL DROP CEILING THROUGOUT USING 2 2/1″ MTL STUB FRAMING RENOVATE EXISTING PARTITIONS W/ SHEETROCK RELOCATE KITCHEN AS SHOWN O N DRAWING FILED HEREWITH NO CAHNGE IN USE EGRESS OR OCCUPANCY [sic]
Here is what the dumpster in front of the Brockholst looked like on July 9, 2008:
Wow. The overflowing dumpster would seem to indicate a full “gut” demolition/renovation rather than what was filed. Hmmm…..
Meanwhile, the dust and debris in the building was unparalleled, not to mention the dislodging of vermin (waterbugs, mice, rats) formerly living behind the walls, and made it all the worse for children and numerous dogs and cats who live in the building.